Frequently Asked Questions
Everything you need to know about shopping with Mainstream
What are the shipping times for orders?
We strive to process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Mainstream accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
How do I contact customer support?
You can reach our dedicated support team via the 'Contact Us' page on our website or by emailing support@mainstream.com. We typically respond within 24 hours.